Terms
This page details our Terms and Conditions of Service. Please read this page carefully before making any purchase, as it constitutes a contract between you and us (Harvest City Church, Registered Charity No. 518785) to which you agree to be legally bound, according to the laws of the United Kingdom.
These terms and conditions apply to www.harvestcitychurch.org.uk and associated “Harvest City” websites, operated by Harvest City Church, Leicester, England.
PRIVACY POLICY
What information do we collect, and why?
When you shop with us, there are different ways we gather information about you:
- We ask for information such as your name, e-mail address, delivery address, contact details.
- We keep a record of this information so that we can recognise you as a registered customer and fulfil the orders you place with us.
- We keep a record of your purchases with us, this means we can send you the most relevant offers. It also means we can deal a lot quicker with any problems you may experience with your order.
- We keep a record of any e-mail correspondence you send us. This helps us keep track of any problems or concerns you've had with our products or services.
The information collected about you will not be shared with any third parties and is stored indefinitely for product and service development, directing marketing and marketing analysis.
All payment services are currently operated by PayPal (Europe) S.à r.l. & Cie, S.C.A, Luxembourg. We are not in any way associated with Paypal, and we do not see your payment details, so be sure to read and agree to their Terms before making a purchase from us. We are not liable for any misuse of your payment details resulting from a breach in security at Paypal.
TERMS & CONDITIONS
This website is owned and operated by:
Harvest City Church, Unit 1 St Margarets Business Centre, 14 St John Street, Leicester, England, LE1 3WL. Telephone +44 (0)116 251 5122. Email: web@harvestcitychurch.org.uk.
Harvest City Church is a registered charity in England and Wales. Charity Number 518 785.
Details about our goods and prices (including taxes)
All our books are fully described and descriptions include pricing information that includes taxes.
Delivery costs and times
Our delivery costs and times are detailed on our Shipping Information page.
Payment arrangements
All payment services are currently operated by PayPal (Europe) S.à r.l. & Cie, S.C.A, Luxembourg. We are not in any way associated with Paypal, and we do not see your payment details, so be sure to read and agree to their Terms before making a purchase from us. We are not liable for any misuse of your payment details resulting from a breach in security at Paypal.
Contracts
We must explain that the contract between you (the customer) and Health Harvest City Church is legally bound by these terms and conditions when payment has been received by Harvest City Church.
CANCELLATION, RETURNS AND REFUNDS
Cancellation
You can cancel an order within a 7 day cooling off period. 7 days start the day after the day you receive the books. Goods are provided to you on approval and legal title to the goods will not pass to you until the 7 day post-delivery period has expired. We regret that you cannot cancel digital items once downloading has commenced. Please note that we must receive the returned goods within 7 days after the day of the date that the item was delivered to you if you wish to cancel your order within the 7 day cooling off period. We can only accept returns of goods which are unused and in an 'as new' condition. On receipt of the goods, we will issue a refund of the cost of the item minus the cost of postage to you. You must pay to return the item to us.
If you receive items that you did not order or if items received are faulty, then you can cancel your order within 30 days of receipt of the goods and we will give you a full refund of the total amount you paid to receive and return the order providing that you have not breached your statutory duty to retain possession of the goods and take reasonable care of them.
How to return goods to us
Pack the relevant items securely and enclose a letter clearly stating your name, the address used for delivery and your order number.
Send your package to the Bookshop Manager, Harvest City Church, Unit 1 St Margarets Business Centre, 14 St John Street, Leicester, England, LE1 3WL. For your protection please retain proof of postage.
We will process your refund payment within 30 days and will refund you in the same form of payment originally used for purchase. We will notify you by email that the refund has been made.
Complaints procedure
Please write to the Bookshop Manager, Harvest City Church, Unit 1 St Margarets Business Centre, 14 St John Street, Leicester, England, LE1 3WL.
Details of after-sales service and guarantees
If for some reason we are unlikely to fulfil your order we will inform you within 5 working days of receiving your order.
If we are unable to deliver your order within agreed timeframes, then we will refund all money paid in relation to the order including postage and packing costs. The refund will be made as quickly as possible and within a maximum of 30 days.
